Refunds, Returns & Shipping Policies

Thanks for shopping at Prison Rideshare Network.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns of Goods

All products available for sale on prisonrideshare.org are sold through dropshipping companies. Each company has its own return and refund policy.

We will clearly state the return and refund policy of each individual product on the item’s description page.

Refunds for Services

Prison Trips

Prison Rideshare Network is a business listing service provider. We do not physically provide transportation to prisons at this time.

Because most prison visitor transportation companies operate as non-profit organizations, most do not offer refunds for cancellations made by the customer or on the customer’s behalf.

Most, however, do offer the option of exchanging your ticket for another trip date, if notified in a reasonable amount of time.

If you are responding to a general listing on our website or within our app, please visit the prison ride company’s website or contact them for details.

Some prison visitor transportation company’s use prisonrideshare.org to process payments for prison trips online. In these cases, we will display the individual brand’s refund and exchange policies on their business listing page.

Business Listings

If you’re business listing goes live, and you are not 100% satisfied, notify us within seven (7) days of it going live. We will attempt to rectify the problem quickly.

However, if you are still unsatisfied, we will refund your premium listing fee as follows:

  • Within 7 days: 100%
  • Within 15 days: 50%
  • Within 21 days: 25%

Carpool Services

Currently, we do not refund customers for paid carpool services. If there’s a problem with your service or account, please contact us. We will do our best to improve your customer experience as quickly as possible.

Shipping

All products available for sale on prisonrideshare.org are sold through dropshipping companies. Each company has its own return and refund policy.

We will clearly state the shipping policy of each individual product on the item’s description page.

Contact Us

If you have any questions on how to return your item to us, contact us.